Aurora V.

If you wish to return your item, you must contact our Support Team within 3 calendar days from the date of when the item is received by you and they will determine if you are eligible for a return....

If you are located in the US, after we approve a refund, please allow 2-3 business days (not including weekends or holidays) for your refund to be processed by your financial institution. If you ar...

Occasionally our payment processors may be unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong billing zip ...

While Grailed strongly discourages our sellers from canceling orders, there are circumstances in which sellers are unable to complete orders. Please note, sellers may be subject to repercussions if...

At this time, you may not cancel a binding offer or an accepted order. For more information on binding offers, see Offers for Buyers. However, you are welcome to ask your seller if they would be op...

Yes, we do! With new next-day air and 3-day ground shipping options, both Buyers and Sellers can benefit. Whether you’re shopping for a special upcoming occasion, or need to receive a quicker payou...

Grailed Labels are expanding into Canada! Beginning on May 22nd, all new listings shipping to the US from Canada will use Grailed Labels. Grailed Labels makes it faster, easier and more predictable...

In addition to buying and selling on Grailed, you can now show off your style as a Curator or through your Closet.  Curators As of August 12, 2024, your favorites may be visible on your profile, al...

If you are eligible, getting set up is simple using our partner Stripe. Onboarding typically takes about 5-10 minutes. Find out if you're eligible by following the steps below. How to get starte...

If you wish to list a designer that isn't in the dropdown menu, let us know! We're always evaluating and adding to our expansive designer list.  In order to process your request we will need you to...