
Aurora V.
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Articles
Recent activity by Aurora V.-
Grailed’s Bug Bounty Program
We recognize the important role of security researchers in helping keep our community safe and offer a bug bounty program to reward responsible disclosures. Please add all necessary details and a P...
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I’m a non-US buyer/seller who is registered as a business. What do I need to do?
In accordance with applicable laws, Grailed will not collect VAT/ GST from buyers and sellers who are registered as a business. If you are a non-US user that is VAT/GST registered, please update yo...
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What is a 1099-K?
Form 1099-K, Payment Card and Third Party Network Transactions, is an annual IRS information return used to report certain transactions managed by third-party settlement organizations. Refer to IRS...
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What is DAC7?
DAC7 is a tax directive in the EU that came into effect on January 1, 2023 that requires digital platform operators – generally, platforms that enable the sales of goods and services by connecting ...
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Shipping Cost and Tax Facts for Buyers
Buyers are responsible for paying any associated shipping costs for orders that use Grailed Labels. This cost will appear as a separate line item at checkout when using the “Purchase” option or whe...
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Does Grailed charge a payment processing fee?
There is a payment processing fee on all transactions. The rates may vary depending on how the buyer purchases your listing. Stripe Fees If you’re located in a Stripe-eligible country and are on...
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Why was my account frozen?
Your account may have been frozen for suspected or actual activity breaking our Code of Conduct or Terms of Service. If you wish to appeal your ban, please contact us with any supporting documentat...
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I forgot my password or need to change it, what do I do?
At this time, you can only reset your password via a desktop browser or through a mobile web browser. You cannot reset your password via the iOS app. Click here to reset your password or follow the...
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How do I change my username?
Please use your web browser and go to Settings under My Account and enter your desired username in the text box. If that desired username is available, just click out and it'll automatically save.
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Why can’t I see my sale in the marketplace?
Listings may be put into a review queue by our moderation team. Please note that our team of moderators reserves the right to reject listings for any reason. Listings approved through the review qu...