Grailed’s Purchase Protection

We want you to feel safe buying on Grailed. That’s why, if a purchased item does not ultimately meet our standards, we can offer you support through Grailed Purchase Protection, which applies in the specific situations described below. 

Any issues must be reported to Grailed within 3 calendar days from the date when the item is received by you. Failure to contact us about any issue within 3 calendar days from when your item is received by you may result in the denial of your return request under the Grailed Purchase Protection policy.

Grailed Purchase Protection for Buyers

Grailed Purchase Protection applies if Grailed finds:

• the item is received by you and deemed as inauthentic by Grailed; or
• the item you purchased materially differs from its description in color, condition, fabric, and/or measurement; or
• you were sent the wrong item.

Seller Safety

We are committed to helping sellers feel safe making sales with us.  

Although Grailed Purchase Protection only applies to buyers, our Support Team is dedicated to reviewing order issues with respect to suspected fraudulent activity or other buyer behavior on a case-by-case basis to help sellers find a resolution. 

If you have any concerns regarding your transaction or a buyer’s behavior, please contact our Support Team.

How Grailed Purchase Protection works

As a buyer, you must report issues covered by Grailed Purchase Protection to Grailed within 3 calendar days from the date when the item is received by you and our Support Team will work with you to seek a resolution.

Photographic evidence, written statements, and other documentation may be required in order to review your case. For the best outcome, please provide all of the necessary documentation requested in a timely manner.