How can I buy safely?

1. Make purchases only on the Grailed app or website

Never pay for an item offsite. Transactions completed outside of Grailed are not covered by Grailed’s Purchase Protection and are at the risk of the parties involved.

2. Check the seller’s transaction history and feedback rating

Locate the seller details on a listing page or through their profile overview to find their transaction count. The total transaction number is also shown next to a username in parenthesis.

A seller will have a feedback score shown under their transaction count if their past sales have been reviewed by users. You can click on the feedback count via their profile overview or directly through a listing to see how previous buyers rated their experience with this seller. You can also see any badges they may have earned on their account.

3. Talk to the seller

You can message the seller directly through the listing and communicate via Messages if you have questions concerning an item. You may wish to ask for proof of purchase if it's not already shown, or tagged photos (photos with their username on them, usually written on a sheet of paper) from a newer seller as proof that the item is in the seller's possession. If you don't see a shipping option for your location, you can also use this feature to ask about pricing to ship to your area.

4. Keep an eye out for signs of inauthenticity

If you see a suspicious listing that appears inauthentic, purposefully conceals signs of inauthenticity, or if you receive a weird message from a seller, use the Report button so we can investigate further. You can also contact us directly if you’re having any issues reporting.

5. Ensure the seller sends you tracking information

When the seller ships with full tracking, both parties will know where the item is at any given time and will be notified when it's delivered. If the seller hasn't added a tracking number to your order within 7 calendar days of order confirmation, the order will be automatically canceled and refunded. If it’s coming up on 7 calendar days since you ordered and tracking still hasn’t been added, don’t be afraid to send the seller a reminder.