When do I get paid?

You’ve made a sale––when do you get paid? Grailed will release the funds to your bank account within 3 calendar days of when the item is shown as delivered (barring buyer disputes, Grailed investigations, or applicable laws or regulations requiring a payout hold). 

We’ll send you reminders in-app on your Messages and Sold pages to upload tracking. The faster you ship, the faster you could get paid. 

You have 7 calendar days from purchase confirmation to add tracking and ship, or the sale will be automatically canceled and the buyer refunded. For more in-depth shipping information, check out our Shipping Policy.

If you are located in the US, after we send funds, please allow 2-3 business days (not including weekends or holidays) for your payment to be processed by your financial institution.

If you are not located in the US, please allow up to an additional 10 business days for your payment to be processed once released. For more information you may review Stripe’s payout speed by country.

It may be necessary for us to delay sending funds while our support team researches an issue. We’ll notify you if there is ever a need for us to hold a payment. 

Please contact us if you are located in the US and it’s been more than 3 calendar days since tracking shows delivered without funds being released and you haven’t received any notification regarding a delay in payment.