Vacation Mode for Sellers

Vacation Mode is an easy-to-use feature for sellers that lets you take a break when you’re traveling or otherwise temporarily unable to manage your Grailed account. When you turn on Vacation Mode, your listings still remain purchasable. Buyers will see that your profile and your listings are on Vacation Mode and be notified when you have returned and to expect the tracking information for their item thereafter. You can continue to message users and use the site as usual.

How do I benefit from Vacation Mode?

As a seller, Vacation Mode lets you take a break from managing your Grailed account and manages buyer expectation on purchase completion.

Can I continue selling while in Vacation Mode?

Yes! You can continue to sell and transact as normal while on Vacation Mode.

When should I use Vacation Mode?

To give buyers the most confidence in you as a seller, use Vacation Mode when your ability to fulfill purchases on Grailed and respond in a timely manner will be affected. If you do not use Vacation Mode but fail to ship and provide tracking for any listing within 7 calendar days of purchase, the order will be automatically canceled, and the buyer will be refunded. 

You might want to use Vacation Mode if:

• You are on vacation or going out of town
• You are taking a short break
• You have anything else that would delay you from shipping sales

Choose an end date that accurately reflects the day you will be able to start fulfilling purchases on Grailed again. The order will be automatically canceled if you fail to ship and provide tracking for any listing sold while you were on Vacation Mode within 7 calendar days of the end date of your Vacation Mode.

How long can I be in Vacation Mode?

You can set yourself to be in Vacation Mode for up to 21 calendar days. Once it reaches your end date, Vacation Mode messaging will be automatically removed from your profile and your listings. All standard shipping and purchase rules will apply again. 

You can manually turn off Vacation Mode at any time before your end date to let buyers know that you’re back and ready to fulfill purchases.

How do I turn on Vacation Mode?

Web: visiting the Vacation Mode screen under your profile.

iOS: visiting the Vacation Mode screen in your Sell Tab.

Please note that you can only turn on Vacation Mode the day you’d like to start—you cannot schedule Vacation Mode in advance.

How do I set my end date?

Choose your end date for the day that you will be ready to fulfill purchases again. Your end date will be used to set the expectations of potential buyers who want to know when they’ll receive the tracking information for their purchase.

Once it reaches your end date, all Vacation Mode messaging will be automatically removed, all standard shipping and purchase rules will apply, and you’ll be expected to provide tracking information for  any items that were purchased while you were away within 7 calendar days after your Vacation Mode ends, otherwise the transaction will be automatically canceled and refunded.

Can I edit my end date?

You cannot edit your end date once it’s been set. To show a new end date on your profile and listings, you must manually turn off Vacation Mode and start a new period with the new end date. We do this to ensure that all sales made during Vacation Mode are fulfilled in accordance with the buyer’s original expectations.

If you need to extend your current Vacation Mode period but have already made sales, please reach out to the buyer directly to make sure that they understand and accept the new shipping date; otherwise, refund them before updating your Vacation Mode settings.

How do I turn off Vacation Mode?

You can manually turn off Vacation Mode from your Seller Dashboard. Otherwise, it will automatically turn off on the end date you set when you first turned on Vacation Mode.

What time will Vacation Mode turn off?

Vacation Mode will turn off at 12:00 AM in the time zone where you originally turned it on. When turning on Vacation Mode, please remember to set your end date for the day you will be able to begin fulfilling purchases on Grailed again.

I received an offer while in Vacation Mode — can I accept?

Congratulations on the offer! You may accept the offer. The buyer has been told that you are on Vacation Mode and has accepted the Vacation Mode end date.

If you accept and the sale is made, note that you’re expected to ship within 7 calendar days after your Vacation Mode ends, otherwise the transaction will be automatically canceled and refunded. 

I made a sale while in Vacation Mode — what do I do now?

We’ve notified the buyer not to expect the tracking information for their item until after your Vacation Mode end date.

Please note, you’re expected to ship within 7 calendar days after your Vacation Mode ends, otherwise the transaction will be automatically canceled and refunded. 

What about my Badges?

Items sold while in Vacation mode will not be included in your Speedy Shipper badge calculation. For your Quick Responder badge, response times will not be tracked while you are in Vacation Mode.