Offers for Sellers

How do binding offers work?

When you accept a binding offer, the sale is finalized and the buyer is charged for the item. 

Next step: shipping.  

How long do I have to accept?

Once you receive a binding offer, you have 24 hours to accept or make a counteroffer. After 24 hours, the binding offer will expire. Don’t miss out…once a binding offer expires, it’s automatically voided and can no longer be accepted unless resubmitted by the buyer.  

Can I counter a binding offer?

Making a counteroffer voids the previous binding offer. If you make a counteroffer, previous binding offers can no longer be accepted, and the buyer is not obligated to purchase the item unless they accept the counteroffer. 

What is the difference between a binding offer and a non-binding offer?

When a buyer makes a binding offer on an item, they’re committing to purchase that item at the amount offered if the seller accepts. Accepting a binding offer completes the purchase.

When a buyer makes a non-binding offer, they are not committed to purchasing the item if the seller accepts. Accepting a non-binding offer does not complete the purchase and requires the buyer to pay for the item afterward.

Please note that all offers are binding unless you and the buyer are located in the EU or another jurisdiction that does not allow automatically binding transactions.

Can everyone send binding offers?

If both the buyer and the seller are located in the EU, UK, or another jurisdiction that does not allow automatically binding transactions, they may be ineligible to send a binding offer and offers will continue to be non-binding.

However, if at least one of the parties involved, either the buyer or the seller, are located outside of the jurisdictions mentioned above, we do support binding offers.

I accepted a binding offer but the buyer’s payment could not be processed.

 If the buyer’s payment could not be processed, the order cannot be completed, the transaction is canceled and the binding offer is voided. You can try making a counteroffer to the buyer in this instance.

I accepted a binding offer but I’m unable to ship my item and/or I accepted a binding offer but I’ve changed my mind—can I cancel the order?

To cancel the order, please navigate to the Order Details and issue a refund. 

Why does editing a listing void any active binding offers on the listing?

When you edit an active listing, any existing binding offers that have been made on that listing are automatically voided—this action takes place to protect Grailed buyers from potential risk. 

Here’s why: when a buyer makes a binding offer on an item, they’re agreeing to purchase that item—as presented and described—at the offered amount as soon as you accept. If you edit the listing, this changes the contents of the listing and therefore, the buyer is no longer held in agreement to purchase that item.